Shipping policy

How Our Jackets Are Made

Every jacket at The Jacket Mode is made to order. We don't warehouse finished stock, so your order doesn't go into production the moment you check out - it starts once we've confirmed your size with you.

After you place an order, our team sends a size confirmation email with your jacket's measurements (chest, waist, shoulder, length). Please check your inbox - and your spam folder - and confirm within 24 hours so we can start cutting on schedule.

Once confirmed, standard production takes 4 – 5 business days. Jackets with embroidery, patches, or custom detailing need an extra 3 – 4 business days on top of that.

We build and ship Monday through Friday. We don't process or ship orders on weekends or public holidays.

Where We Ship

We currently ship to the United States, Canada, and select international destinations. Delivery windows and carrier options vary by region - you'll see your options at checkout.

Delivery Timeline

Once production is complete, transit typically takes 3 – 5 business days, depending on your location and the carrier handling your shipment. Combined with production time, most orders arrive within 7 – 10 business days of confirmation, though this can shift with carrier delays, customs holds, or remote delivery areas.

Large or multi-item orders may ship in separate parcels.

Carriers

We ship with major carriers such as USPS, UPS, FedEx, and DHL, and we choose whichever service gets your order to you most reliably. We're currently unable to deliver to PO boxes, APO, FPO, or DPO addresses.

Customs, Duties & Taxes

For international orders (including Canada), your shipment may be subject to customs duties, import taxes, or clearance fees charged by your country's customs authority. These are not included in our prices or shipping fees and are the customer's responsibility. We're not able to control or predict how long customs processing takes, so we can't be held responsible for delays on that end.

Changing an Order After Checkout

Since production starts fast, if you need to update your shipping address or order details, email us at hello@thejacketmode.com within 12 hours of placing your order. We'll do what we can, but once cutting has started we may not be able to make changes.

Damaged in Transit

If your package arrives visibly damaged, please photograph it before opening and email us at hello@thejacketmode.com right away so we can sort it out.

Questions

Reach us anytime at hello@thejacketmode.com.